Epiphany Marketing's Strategic Marketing Blog

Today is actually the Feast of Epiphany, which gives me a great excuse to talk about why our company happens to share its name with the 12th Day of Christmas.  (If you, like the McKenzie Brothers, ever wondered, the 12 days run from Christmas Eve to Epiphany.)

First, a little background on the Greek word:

epiphaneia – lit. “upon appearing,” used to mean “manifestation”

We use it in English when we say, “I had an epiphany!” to mean, “the lights came on!”

In the early Eastern Church, they used the term to refer to the “manifestation” of the infant Jesus to the Magi when they visited from the Orient. He “appeared” to the Gentiles in that moment. Church tradition uses the word “epiphany” to refer to a manifestation or appearance of supernatural beings — in particular Jesus Himself.

From the start of this journey, I wanted to create “epiphanies” for people. Moments when the work that we do would cause information and circumstances to come together in just the right combination to cause people to suddenly “see” what they needed to see.

Have an Epiphany

This has dual meanings for us as it relates to what we do:

1. It is our mission to provide top-notch training and coaching to small businesses, to salespeople, and to anyone who needs to attract new customers and prospects. In that process, we want them to have moments where they suddenly “see” (sometimes for the first time) themselves and their businesses in the correct light. It’s a beautiful thing when this happens — it sparks life, creativity and energy. They get fired up about their own businesses in fresh ways… and they do a fantastic job of communicating once this happens. This results in their future customers and clients finding out about them! That is a thrill!
2. Secondarily, when we provide consulting services and do other strategic marketing work (such as corporate vision, strategy, onsite training, copywriting, web architecture, social media innovation, etc.), we want to produce work that creates “epiphanies” for the past, present and future customers of our clients. In other words, the work that we do should cause the lights to go on for the people that our clients are reaching out to…  so that they suddenly “see” and become raving lunatic evangelists for our clients.

Having been in this business for over 10 years now, I can tell you that there is absolutely nothing like watching somebody “get it.” It’s thrilling to be involved in helping to make it happen.

So… no matter what you’re celebrating today (I hope you’re celebrating something… after all, it’s a wonderful, brand-new day!), I hope you have an “epiphany” today.

And if you’re in business or in sales and you need to do a better job of attracting the people you want to do business with you, then keep your eyes on this space. It’s my mission in life to help you suddenly have that moment where you say, “Aha! That’s what I’ve been missing!”

P.S. If you’re starting a business or considering changing your name, I can’t recommend highly enough having a name that carries some personal significance to you. However… I can recommend that you name it something easy to spell!

In Part 1, we talked about getting clear on your identity. Knowing who you are is absolutely fundamental to marketing – no matter what business you’re in. So… what business are you really in?

The Starbucks example is a fun one. They definitely sell coffee. They make a variety of beverages. Legal addictive stimulants are in virtually every beverage they make (does anyone really buy decaf?). And they truly create an experience designed to bring pleasure to the senses… to truly entertain. Of course, this is the factor that adds the most value to the commodity they sell and… yes, it’s why people pay more than they have to pay every single day. Starbucks customers are not buying just a commodity. Are yours?

Given that they could key off of any of those options (there isn’t a “wrong” one in the list), do you see the far-reaching implications of their choice? That simple, critical decision will determine virtually everything about the marketing decisions they make. And yet, simple as it is, when you’re working on this for your own business, this step can be one of the most difficult. Why? Because most of us are dealing with some degree of fuzziness about our identity.

If you are fuzzy about your identity… how can your customers and future customers possibly be clear that you are the right choice to meet their needs? Fuzzy logic may be great in mathematics, but in marketing it’s deadly. It’s the difference between nailing the bullseye and missing the target entirely.

Don’t make another marketing decision until you settle this essential question. You’ll get your best results on this work when you pair up with someone outside your business who can serve as a “sounding board.” As my clients and trainees have all heard me say, you can’t read the label from inside the bottle.

Tomorrow: who are your customers?

In my work with clients over the years, one thing I’ve observed is that most marketing mistakes made by businesses both small and large come from a fundamentally poor understanding of the real identity of the business. If you don’t know who you are, how can you properly introduce yourself to your future customers? In truth, how can you have any real clear idea about who your future customers are if you aren’t crystal clear on who you are? It’s an extension of a personal identity crisis that gets carried over into the business world, and it’s much more common than I ever would have imagined had I not observed it first-hand again and again.

To illustrate this phenomenon, I’ll let you in on one of the processes that I take nearly every client through to help them better understand who they are. It’s actually a very simple process, but is typically overlooked. It begins by asking the very simple question:

What is your true product or service?

Before you respond with the most obvious answer, let me ask it a different way. What business are you really in?

Most companies (and this is particularly true of small businesses) define themselves too specifically and do not think about the answer behind their answer.

To illustrate this, let’s use a well-known company as an example. Starbucks roasts coffee beans purchased from growers all over the world and sells them primarily by making drinks out of them in their local retail stores. What business is Starbucks in?

a. Coffee
b. Beverages
c. Legal Addictive Stimulants
d. Entertainment

Give it some thought. We’ll pick this thought up in Part 2…