Epiphany Marketing's Strategic Marketing Blog

Last week we talked about someone who got ripped off by an SEO provider. And while not all SEO companies are as unscrupulous as the offender we mentioned, typically SEO isn’t the first place to start when trying to improve your marketing results.

In fact… there’s a long list of places not to start:

• Facebook
• Twitter
• YouTube
• Email
• Yellow Pages
• Direct Mail
• Groupon
• Radio/TV/Print Advertising
• Foursquare, Google Places, Facebook Places and other GeoSocial opportunities
• Google Adwords and other PPC networks
• etc.

For the record, I’m not opposed to any of the above (including SEO). Quite the contrary, we teach the members of our small business marketing training programs specifically how to use these techniques and get results from them.

But when it comes to answering the question, “Where Do I Start?” the answer is very simple:

You need a clear, written, actionable and measurable marketing strategy that is focused on the right target market.

Very rarely do any of the businesses that approach us for marketing help already have a strategy like this in place. And this is why they can be smooth-talked by the salesperson (or sales process) for the marketing outlets above or sucked into spending hours and hours of time with very little to show for it (in the case of social media).

Without a clear strategy, we may gain successes in one area or another (such as top search engine rankings or large numbers of Facebook “likes”) but we will not be as effective at accomplishing the real point: sustainable new business coming in consistently. Building a business is not unlike building a physical building: you may be an expert at carpentry, concrete, electrical or some other element… but you won’t end up with the result you want without a set of blueprints!

Get Started Building Your Written Marketing Strategy

“OK, so I need a written marketing strategy. I get it. How do I start?”

Great question. Your marketing strategy begins and ends in one place: the customer. Who is your best prospect? How much can you possibly know about them?

In our marketing training programs, we ask our clients to think about their customer base as a target. Identify who is in your target… and then narrow down to the bullseye. As narrowly as possible, identify the common traits that your very best buyers share with one another.

Depending upon the size of your business, you may need to ask for help in answering this question. Talk to your bookkeeper or accountant. Who spends the most (or most often)? We typically know which products or services sell the best… but maybe your sales team needs to help you understand who the buyers are.

Take some time this week to understand as much as possible about your best customers. This is the essential starting point for all of your marketing efforts, and the most critical element in building an effective marketing strategy for your business.

Need some help getting started? Begin with an assessment. My team and I welcome the opportunity to be of service to you.

Also… watch your inbox for an invitation to our upcoming local marketing webinar. We’ll be talking specifically about the face of local marketing in 2011. If you are primarily selling products and services to people located near your physical location(s), then this event is for you. (We’ll have other events in the near future for those businesses that sell to non-localized markets as well).

In the meantime, get started building your written marketing strategy!

Ah summertime… the dog days of summer… sweating under the sun with the smell of coconut and salt water wafting by…

Wait a minute!

If you’re in business, then those may not be relaxing thoughts at all! It’s time to do something about growing your business!

Unless you’re in a tourist industry (in which case you need marketing ideas fast) or other seasonal business, summertime may be a slower time of year. Customers, clients and prospects are more inclined to be on vacation, and that can make it harder to get results with your marketing.

So how can you use the slower season to your advantage? Here are several ways you can use right away!

1. Develop Your Content Marketing Plan

I’ve said it for years. On the web, content is king. Regardless of any search engine “tricks of the trade” you (or your web designers) may have employed, none of them will have any significant long-term effect if you don’t have good quality content.

But having the right content strategy is even more valuable now than ever before.

Why?

2 words: social media.

In a time when Facebook fans are being shown to spend hundreds of dollars more per year than non-fans, it seems awfully attractive to “get some fans.”

But you won’t… not without highly focused content.

Developing a solid content marketing strategy takes time and energy… even if you’ve got someone else to implement it. More importantly, however, it can take some time to get results — particularly if you’re just getting started or if you’ve neglected this for a while. So there’s no time like the present to get started!

2. Revisit Your Contacts Database

If you’re old school, this means whip out the Rolodex and go back through it. Here’s what you’re looking for:

• Potential Joint Venture or Referral Partners: Separate out the non-competitive contacts who serve the same market you serve, or for whom there is significant overlap. For each one, write down 2-3 possible ways that you could each cooperatively reach out to your existing relationships with an offer for the products/services of the other. Teaming up gives you the ability to share resources and gain new prospects at very low cost.
• Customers You Haven’t Heard from In a While: You’re looking for people who used to buy from you, but who dropped off the face of the earth. Set aside an hour or two a week to reach out to them. If they’re local, take ‘em to Starbucks or to lunch. If not, set phone appointments. Find out what’s changing in their world. Your goal here is to listen, not to try to win back their business. This is one of the most valuable exercises any business can engage in since the changing needs and wants of a given customer can be a big clue about what needs to be changed in your business. Maybe a new product or service needs could be rolled out that’s a better match for their needs. Perhaps your message is missing the mark. You won’t know until you listen!
• Happy Customers: Find the people you’ve done a “bang up” job with and reach out to them. Find out: why they bought from you, what thrilled them about your product or service, and who they know that needs what they got from you. After you’ve heard them tell you in their own words about their experience, ask if they’d mind if you write down what you heard them say and post it on your website, Facebook, YouTube, etc. after they approve it. Even better: get a photo (or video… keep reading!) to add authenticity and credibility to their words.

3. Acquire a New Skill

Marketing is a continuous process. It happens all the time in your business whether you want it to or not. Proactively getting the right message out in today’s world involves using some skills you may not have need in a while (or ever before!). Here are some of the most valuable skills you can acquire right now — either by learning them yourself, sending a team member for some training, or hiring someone who has one or more of them:

• Writing better copy. We all need marketing copy all the time. Your Facebook posts, Tweets, blog posts, postcards, in-store promotions, e-mail, newspaper ads, radio spots… whatever you’re doing to reach out… they need to effectively communicate and compel the right people to take action.
• Simple video production. Using video on your website, Facebook posts, or even on YouTube can pack a substantial punch in terms of communicating quickly and powerfully with prospects and customers. Here’s a tip: grab an inexpensive digital device like this Flip UltraHD Camcorder that makes creating and uploading videos a snap! You can get great results even if you’re shaking like a cold Chihuahua when you show up at a customer’s location and shoot.
• Actually using Social Media as a marketer. It’s one thing to share pictures of the kids (or grandkids… you know who you are!) and “like” the latest funny video posted by your friends. It’s another thing to roll out an engaging stream of content from your business fan page or Twitter account that measurably produces new sales.

Incidentally… while I hope that the thoughts here have been useful to you, we’ve got a valuable webinar coming up next week that I’d like to invite you to. If you’re an e-mail subscriber, you’ll get your personal invitation automatically. If not, sign up here and get a free download in the process! It’ll be worth your while… I guarantee it!

We’ve already tackled the question about YouTube for Marketers recently, and I’ve been a big believer in it for a number of years. In fact, business owners and entrepreneurs in our 21st-Century Strategic Marketing Program have heard me beat the drum of not just YouTube, but also social media outlets (including Facebook and Twitter) since the program’s inception in early 2008.

Clients are now asking about social media more than ever before, particularly as we help them develop comprehensive marketing and communications strategies that they in turn get busy implementing. In my opinion, the number of businesses who should not be using social media is rapidly diminishing. If you own a small business, if you are a salesperson, or if you in any way are responsible (or rewarded) for bringing customers or revenue into the company you work for, then you need to have a social media strategy.

No one has said it better than the creator of this video:

For help developing your 21st Century Marketing Strategy, or to find out more about our low cost, high ROI training programs, contact us today. You’ll be glad you did.

Free Webinar: How To Dominate Your Marketplace Using Social Media

UPDATE: Join us for a free webinar Thursday, September 10th at 9PM Eastern.

Guerrilla Social Media Strategies for the Small Business and Sales Professional

Trying to make sense of Twitter? Befuddled by Facebook? Not sure where to start?

In this informative 90-minute webinar, David G. Johnson will be talking about how to decide which social networks make the most sense for your business, how to get started, and how to ensure that your precious time and resources aren’t wasted.

Whether you’re an experienced social networker or not even sure whether to stick your toe in the waters, you can’t afford to miss this valuable educational event!

In addition to lots of great instruction, there will be a Q&A session at the end which allow you to get your questions answered by the expert!

Space is limited.
Reserve your spot here.
David G. Johnson is the founder of Epiphany Marketing, LLC and has been helping businesspeople just like you establish highly profitable, cost-effective marketing strategies that leverage technology for the past 11 years.